Privacy Policy

1 Who We Are

Growth Catalysts is a systems and digital strategy firm based in Leduc, Alberta, Canada. We provide creative branding, online reputation management, AI and automation systems, and website and digital infrastructure services to churches, nonprofits, and mission-driven organizations.

For the purposes of this Privacy Policy, Growth Catalysts is the “data controller” — meaning we determine how and why personal information is collected and used.

2 Information We Collect

2.1 Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Fill out our contact form (name, email address, organization name, message)
• Download a free resource such as our checklist (name, email address, organization name)
• Complete our discovery call intake form (contact details, organization information)
• Enter into a service agreement or onboarding process (name, contact details, billing information)
• Communicate with us by email, phone, or other means

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Date and time of your visit

This information is collected through cookies and similar tracking technologies. See Section 6 for more detail.

2.3 Information We Do Not Collect

We do not collect sensitive personal information such as financial account numbers, government identification numbers, health information, or biometric data through our website.

3 How We Use Your Information

• Respond to inquiries and communicate with you about our services
• Deliver requested resources, documents, or downloads
• Schedule and conduct discovery calls and consultations
• Provide, manage, and improve our services
• Send follow-up communications related to your inquiry or engagement
• Send occasional updates or educational content (you may unsubscribe at any time)
• Improve our website and user experience through analytics
• Comply with legal obligations

4 Legal Basis for Processing

• Consent — you have given us clear permission to process your information for a specific purpose
• Contractual necessity — processing is necessary to perform a contract with you
• Legitimate interests — processing is necessary for our legitimate business interests
• Legal obligation — processing is required to comply with applicable law

5 Sharing Your Information

5.1 Third-Party Service Providers

We may share your information with trusted service providers who assist us in operating our website and delivering our services, including email delivery services, website hosting providers, analytics providers (e.g. Google Analytics), and CRM tools. These providers are contractually required to keep your information confidential.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if necessary to protect our rights or your safety.

5.3 Business Transfers

In the event of a merger or acquisition, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5.4 We Do Not Sell Your Data

6 Cookies

6.1 Types of Cookies We Use

• Essential cookies — required for the website to function. Cannot be disabled.
• Analytics cookies — help us understand visitor behaviour so we can improve the site.
• Marketing cookies — used to measure the effectiveness of campaigns and deliver relevant content.

6.2 Your Cookie Choices

When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, accept essential cookies only, or manage your preferences by category. You can update your preferences at any time by clearing your browser cookies and revisiting the site.

7 Data Retention

• Inquiry and contact form data: retained for up to 2 years
• Client project and service records: retained for 7 years following project completion
• Email marketing records: retained until you unsubscribe or request deletion
• Website analytics data: retained as per the analytics provider’s retention settings

8 Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for processing at any time (subject to legal or contractual restrictions)
• Request deletion of your personal information where we are not required to retain it
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the details in Section 14.

9 Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including encrypted credential storage, secure HTTPS connections, access controls, and regular security reviews of our systems and third-party tools.

No method of electronic transmission or storage is 100% secure. While we take commercially reasonable precautions, we cannot guarantee absolute security.

10 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11 Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us immediately and we will take steps to delete it.

12 Cross-Border Data Transfers

Some of our third-party service providers may be located outside of Canada. By using our website, you acknowledge that your information may be processed in countries with different data protection laws. We take steps to ensure that such providers maintain adequate protections for your information.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

14 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

This policy was prepared in accordance with Canada’s PIPEDA and applicable Alberta privacy legislation. For complex privacy matters, consult a qualified privacy lawyer.